In order to support you we need the following information:
1. A copy of the proof of purchase
2. The serial number of the PowerRouter
3. The serial number of the original (1st) PowerRouter when it was first installed (if applicable)
4. A copy of an extended warranty (if applicable)
5. A diagram / electrical scheme of the overall installation, which shows how much solar power (kWp) is connected
6. Overview / pictures of the installation of the PowerRouter and the immediate environment.
! Without submitting this data, we will not process your request any further !